Members move home and change employer often, making it difficult to keep their details up-to-date. So much so, that research shows there could be up to £20bn in unclaimed pension assets with £200 million being paid out to decreased members. Schemes without clean and accurate data face non-compliance with regulation (e.g. TPR record-keeping guidance). But clean data isn’t just needed for compliance with regulations, it also improves customer service and keeps customers engaged and informed of the benefits they have with you.