Tracing for members

Do you have an old pension that you’ve lost touch with – they might be trying to find you.

Have you received a letter from ITM (or Faraday Tracing Bureau)?

That’s us. We provide a tracing service to help pension and insurance providers get back in touch with their members. If you can’t recall having a pension or insurance product it may have been set up for you by a previous employer.

We’ve written to you asking you to update your details – it’s nothing to cause worry – but it is important that you respond right away.

Keeping your details up-to-date ensures you receive confidential documents quickly. You may also be entitled to a payment from a pension, insurance or investment, so updating your details is important to you.

What you need to do now

If you’re the person we’re trying to reach, please provide up-to-date details.

If the person highlighted in our letter no longer lives at the address or has passed away, please get in touch. If you have a forwarding address that you could provide it would be extremely helpful. Keeping our records up-to-date will prevent us from posting further correspondence which could cause upset.

Call us on 020 8667 2444

Please have our letter in front of you when you call as we’ll need the reference number at the top. We appreciate your help in verifying our records.

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