...when everything is far from BAU!
Schemes across the industry are considering how their operations might be impacted by the current pandemic. They have their disaster recovery plans in place, but how’s it working in action? It’s important to remain flexible and adjust your approach to the current situation.
Here’s our suggestions…
1. Start by prioritising your workload
Knowing your starting point is key. Do you know how many staff are working? What systems they need and how easily they can be accessed? How does that impact your operational process? Over the coming weeks it’s likely you’ll see an impact on staffing levels due to absence too – do you know the impact to your SLAs with a 10%, 20%, 30%, 40% reduction in capacity? Understanding which SLAs will be impacted most, will help you understand and prioritise where to focus resource. What is in your BAU pile? Do you need to put some things on hold and re-use the resource elsewhere? You can plan for the impact of this – and look to create an adjusted way of working to meet changes in demand and capacity.